If you wish to cancel or rearrange your session at ReformME please give us a minimum of 24 hours’ notice. Any classes or private bookings that are not cancelled within 24hours of the start time will require full payment. This is not something that we enjoy doing however, as most of our clients know and understand, we are a small family run business and have a waiting list of clients who would have willingly taken advantage of the available session.
We do understand that life doesn’t always go according to plan and that there can be exceptional circumstances though, so if you do need to cancel less than 24 hours before, please let us know as early as possible.
It is always the client’s responsibility to remember their class time and date and to update the studio with changes to their contact details.
These Terms and Conditions shall be interpreted and governed in accordance with English Law, and you consent to the exclusive jurisdiction of the English courts.
The Company reserves the right to revoke and/or amend any or all of these Terms and Conditions from time to time when it considers it necessary or desirable for the regulation of the affairs of its business and the wellbeing of its clients.
STUDIO OPENING TIMES
The Company will publish all Studio Session times on the Website and Social Media whenever reasonably possible in the Studio. The Session schedule may vary from time to time.
STUDIO RULES AND REGULATIONS
All Sessions are non-transferrable and in the event of non-attendance non-refundable unless proper 24 hours notice has been given to the Company in accordance with paragraph 4.
Members MUST WEAR GRIPPED SOCKS TO ALL STUDIO SESSIONS – under no exception is barefoot or non grip socks allowed in the studio due to health and safety reasons.
Only closed contained bottles of cold water may be brought into the studio NO HOT DRINKS
All equipment must be put away at the end of a Session.
All surfaces used must be wiped down with the wipe provided.
Never use the equipment without an instructor present.
Members must not be under the influence of drugs and/or alcohol during any Sessions.
Members are required to follow the instructions of the Company’s instructor at all times and may not vary from instructed exercises unless advised to do so.
It is the responsibility of Members to report any injuries before the Sessions start.
You should arrive at least 5 minutes prior to Sessions starting. If you are not physically present at the start of the Session we are unable to allow you to join the class.
By agreeing to these Terms and Conditions, Members confirm that they have no health problems which may affect their participation in any Session provided by the Company. By arriving at the studio on the day of your class, you confirm that a doctor has confirmed you can take part in a Reformer Pilates Session at ReformME Pilates Studio in Formby.
CONTRACT TERMS
CLASS PACKS – from the date of purchase you agree to use your class pack sessions within time limit associated with your purchase at the time of purchase. You understand that should you miss your class without giving the required 24 hour notice period, we will automatically remove one session from your pass card.
All cancellation fees apply; Any 1:1 or class cancellation under 24 hours will result in 1 x 1:1 or class being forfeited. Any No Show will result in a class being forfeited or client will be invoiced for the full fee of the session booked.
Pricing and availability information displayed on the Company’s Website or in the Studio is subject to change without notice.
PAYMENT TERMS
Session and gift certificate prices are all detailed on the Website www.reformmepilatesformby.com
BOOKINGS AND CANCELLATIONS
SESSION RESERVATIONS CAN BE CANCELLED VIA INSTAGRAM MESSENGER, TEXT MESSAGE TO 07867301524 or EMAIL BOOKINGS@REFORMMEPILATESFORMBY.CO.UK
IF YOU CANCEL ATTENDANCE AT A SESSION WITH LESS THAN 24HOURS NOTICE, YOU WILL BE CHARGED IN FULL FOR THE SESSION.
NO SHOW FEE – IF YOU DECIDE TO NOT SHOW UP TO A CLASS YOU HAVE BOOKED YOU WILL BE CHARGED IN FULL FOR THE SESSION
Sessions are always subject to availability. The Company will always do our best to accommodate you for a chosen Session time.
Members may not transfer Sessions to any other person or permit them to be used by anyone other than themselves.
REFUNDS
The Company operates a strict no refunds policy. All gift vouchers and sessions within your Class Packs must be used within the validity window.
Refunds in relation to any Products brought may only be credited back to the client via the credit or debit card originally used to make the initial purchase.
ONLINE ACCOUNTS
In order to book any Session, you need to access the link on the Website to MindBody Online or via our booking app ‘Runway Pilates’ or via Instabook, a secure online booking and payment system.
You agree to never use another person’s account without permission or provide inaccurate information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify us immediately of any breach of security or unauthorized use of your account.
By supplying an email address to the Company the Member consents to receiving email communications from the Company. The Company will not be liable for any loss or damage suffered as a result of communication with a Member by email.
MEMBERS
Subject to these Terms and Conditions, once a person has registered their details using a Customer PARQ form or in person via the Studio they will become a Member of the Studio.
Members must be 16 years old or over unless they are accompanied by a legal guardian.
The acceptance of a person as a Member is at the absolute discretion of the Company as is the exercise of any of the rights reserved to the Company.
The Company reserves the right to refuse entry and/or to expel and/or to suspend Members from the Studio or from Membership without a time definition should their actions or behaviour be deemed injurious to the character of the Studio, breach these Terms and Conditions or put other Members at risk. Should any Member be expelled they will not be entitled to any refund for any period during which the Membership is suspended. The Company also reserves the right to refuse to renew the Membership of any Member who breaches these Terms and Conditions.
Any guests brought to the Studio by a Member must ensure they have completed our mandatory PARQ form before the commencement of any Session.
IT IS CRUCIAL THAT IF THERE MAY BE MEDICAL REASONS THAT WILL EFFECT A MEMBER’S ABILITY TO PARTICPATE IN CLASS, WE ARE MADE AWARE OF THIS WITH 24 HOURS NOTICE. IF A MEMBER IS PREGNANT WE WILL REQUEST THAT YOU PARTICIPATE IN ONE OF OUR PRE NATAL CLASSES.
PERSONAL BELONGINGS
You agree that the Company is in no way responsible for the safekeeping of your personal belongings while you are present at a Studio. You assume all risk of loss or damage to any of your personal belongings in the Studio or at other locations where services may be performed.
LIMITATION OF LIABILITY
By accepting these Terms and Conditions and/or attending Sessions and using the Company’s facilities and equipment you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in the strenuous nature of the Company’s workout programs. You acknowledge that you have voluntarily chosen to participate in a programme of intense exercise, and it is your responsibility to seek medical advice that such a programme of exercise is suitable for you. It is not our responsibility to do so.
Before commencing any exercise regime, you should consult your doctor.
You understand and agree that the Company will not be responsible for any loss, injury or damage to any person (including yourself) or property howsoever caused (including by the Company or any of its employees, agents or contractors): (a) in any circumstances where there is no breach of a legal duty of care owed by the Company or its employees, agents or contractors; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (say for death or personal injury resulting from the Company’s negligence) or (c) to the extent that any increase in any loss or damage results from breach by you of any of these Terms and Conditions.
INTELLECTUAL PROPERTY
The content on the Company’s Website, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like (“Content”), service marks and logos contained therein (“Marks”), are owned by the Company; subject to copyright and other intellectual property rights under the law. Content on the Website is provided to you as is for your information and personal use only and may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Website or Services, provided by you to Company are non-confidential and shall become the sole property of the Company.
You agree to not engage in the use, copying, or distribution of any of the Content other than expressly permitted herein. You agree not to circumvent, disable or otherwise interfere with security-related features of the Website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Website or the content therein.
DATA PROTECTION NOTICE
All details provided by you will be held by us and used in accordance with the Companies Privacy Policy which is set out in Paragraph 12 below.
The Company may contact you from time to time by post, telephone, SMS, or email with further information on its Products, Services and offers which may be of interest to you.
PRIVACY POLICY
The Company respects your privacy and pledges to maintain the confidentiality of your personal information. All personal information you share with us is maintained in accordance with the
Personal Information Protection and Electronic Documents Act (2000).
The Company holds a combination of information relating to you such as your name, contact details, interests and activates all of which will be used to help us to deliver, improve and market the Services and Products the Company offers to you. We will update your information from time to time to keep it current, accurate and complete.
Information related to health may be considered “sensitive personal data” under the Data Protection act 1998. It is collected to provide you with our Services safely and the Company is only prepared to accept such sensible personal data on the condition that it is given with your positive consent. By booking Services and purchasing Products from the Company you give such consent.
Legal Obligation of Information Release
The Company will release any information that is required to be released by law or court order. In exceptional circumstances, it may be necessary that we disclose your personally identifiable information if we believe, in good faith, that disclosure is otherwise necessary or advisable to protect The Company’s Interests. We will seek to ensure that any proposed disclosure is required in the circumstances and then ensure that we disclose only the information that is required.
Use of Your Information
The Company obtains most of our information through the signing of waivers and completion of Par-Q / Registration forms. With your consent we may also obtain personal information about you from third parties. This may include parents, guardian, coaches or whoever is registering you in a program and paying for your registration. Use of your personal information for any purpose other than those outlined or the release of such information by parties outside of The Company or its affiliates will take place only under the following circumstances: (a) When you give consent – We will disclose your personal information when you have given consent. Under no circumstances do we sell participant or personal information to others. Please note that we will not share health information that may have been provided in connection with a Session, Session withdrawal or request for refund. With your consent, we may use certain information to provide you with information about The Company and its affiliates and programming. This consent is optional and you can decide to withdraw it at any time. Information collected by The Company about its users is used internally by authorized employees of The Company for following reasons: To process payment, register you in a Session of your choice, update you when required of any possible changes of the planned services at The Company, determination of those areas, features, and services that are valued the most and found most helpful. Also, we collect information to determine the appropriate participation in the activities and services provided at the Company and on our site.
Securing Your Information
The Website uses sophisticated security and safeguard measures to protect users’ information. One such measure is our use of secure server software (SSL).
The Company will take all reasonable steps to protect your information.
The Company may decide to change these Terms and Conditions from time to time without any notice. By browsing this site you are accepting the current Terms and Conditions. It is your responsibility to check these Terms and Conditions each time you revisit the Website.
These Terms and Conditions shall be interpreted and governed in accordance with English Law, and you consent to the exclusive jurisdiction of the English courts.
CONTACTING US
All enquires and complaints should be directed by email to hello@reformmepilatesformby.co.uk